Accessing Messages
Go to Employees → Analyse, then click the Messages tab.
You'll see the full feed of messages sent by your chatters, sorted from most recent to oldest. The time period is controlled by the selector in the top right corner (Day, Week, Month, Year, or custom dates).
Filtering Messages
Four filters are available above the table:
Search — type a keyword to search within message content or fan names
Chatter — select a specific chatter from the dropdown, or leave it on "All chatters" to view everything
Type — filter by content type:
All types — shows everything
Text — text messages only
Private media — private media (PPV) sends only
Source — filter by message origin:
Chat — messages sent manually by the chatter
Script — messages sent via an automated script
Push — messages sent via push
You can combine filters. For example: view only private media sent by "Marc" via Script.
Reading Messages
Each row in the table displays:
Time — date and time the message was sent
Chatter — who sent the message
Creator — which creator account the message was sent from
Content — the message text. Deleted messages will be marked in red as "Deleted message"
Status — if the message is pending approval, an orange "Pending" badge will appear
Source — badge indicating the origin: Chat (blue) or Script (blue)
Viewing Message Context
Click the eye icon 👁 on the right side of a message to open the full conversation with the fan.
This allows you to:
See the exchanges before and after the message to understand the context
Verify that the chatter is adapting their approach based on the fan
Detect potential issues (sharing personal information, redirecting fans to other platforms, inappropriate tone)
Why Monitor Messages?
Message monitoring is essential for:
Protecting your accounts — detect chatters who share personal information or redirect fans off-platform
Ensuring quality — verify that the tone and approach match the creator's brand
Optimizing sales — understand why some chatters convert better than others by observing their conversation techniques
Training your team — identify best practices to share and mistakes to correct