In this article, we'll take a look at the different reasons for suspending an Offmy account.
Last payment not received
Offmy's last direct debit did not go through your bank, either because you had insufficient funds or because your direct debit mandate was cancelled.
You need to contact support to settle the payment and unlock your account.
Seven days have passed since the end of the free trial.
Our system suspends accounts that have not continued free trial after seven days.
You can contact support from the login page to have your account unlocked.